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Services and support

We are there for you – in person and with concrete solutions: so that your cashless payment transactions run securely and efficiently.

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Become an American Express partner

Strong backing for American Express acceptance partners.

American Express card acceptance

Contact – how to keep in touch with us

  1. Call us on 044 659 64 44 (8 a.m. – 6 p.m.).
  2. Simply send us an email: partner.service@swisscard.ch
  3. Mail us: Swisscard AECS GmbH, Partner Service JSOB5, P.O. Box, 8810 Horgen.

If a cardholder’s behavior seems strange to you, please call our approval service immediately:

  • 24-hour hotline: 044 659 66 66
  • "Code 10": The customer should not notice anything? If you mention the keyword "Code 10", we will only ask questions that you can answer yes or no to.

Please have the following information ready:

  • Your 10-digit contractual partner (merchant) number: 958 XXX XXX X
  • The cardholder’s last name and first name
  • Card number 
  • Card validity

Protect yourself against data theft and fraud

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Protect yourself against data theft

How to protect cardholder data and what to do in the event of a data incident. Ensure that your cashless payment transactions are secure.

Protect yourself against data theft
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Protect yourself against fraud

Ensure your cashless payment transactions are secure. How to recognize card fraud and what to look out for.

Protect yourself against fraud

More services for merchants

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American Express card acceptance

You can look forward to particularly good customers and a wide range of marketing channels.

American Express card acceptance
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Information on card acceptance

Good business with affluent customers. A lucrative world opens up to you as an American Express acceptance partner.

Information on card acceptance
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Marketing support for merchants

Show that American Express Cardholders are welcome at your store with our free promotional items and by showcasing your business on the American Express Selects and Shop Small platforms. 

Marketing support for merchants
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Employee offers for merchants

Discover the unique special offer for selected Swisscard credit cards and benefit from half the annual fee and an extremely attractive welcome gift.

Employee offers for merchants

1 This promotion only applies to new clients. There is no option of a cash payment. There is no right to appeal. The entitlement to Membership Rewards points requires the card to be issued once the card application has been successfully checked.

2 However, booking fees may apply.

3 With the SWISS Miles & More American Express® Classic, you receive 1.5 award miles for every CHF 2 spent. With the SWISS Miles & More Visa Classic, you receive 0.6 award miles for every CHF 2 spent. With the SWISS Miles & More World Mastercard® Standard, you receive 0.6 award miles for every CHF 2 spent.

4 This offer is aimed exclusively at new clients who do not have any SWISS Miles & More credit cards yet or who have not owned a card duo in the last 18 months. The principal card applicant receives welcome miles for SWISS Miles & More credit card applications. The miles are usually credited 8 weeks after the cards are issued once the card application has been successfully checked. There is no option of a cash payment. There is no right to appeal.

5 You can find the exact Cashback Terms and Conditions here.

6 This only applies to new clients (principal cardholders) of a Cashback Cards card duo. Only possible once per person.

Documents and links

Experiences of our acceptance partners

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Zürcher Verkehrsverbund

Ms. B. Andenmatten, Digital Channels ZVV

"The collaboration with American Express is very satisfactory. The marketing team is reliable and results-oriented. We have been able to achieve great results with various free marketing activities. We look forward to continuing our successful partnership."

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AlpenGold Hotel

Mr. Jesús Pol Riestra, Sales Manager

"The cooperation with American Express was extremely positive. The marketing services impressed us and the results achieved were extremely satisfactory. We appreciate the reliable cooperation. American Express can definitely be recommended."

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Outdoorchef

Mr. Herr Antonio Giammarinaro, Head of Sales Switzerland

"We would like to express our appreciation for our partnership cooperation with American Express. A heartfelt thank you for this! We look forward to continuing our successful partnership and recommend you without reservation."

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Tschuggen Collection

Mrs. Wagner, Sales Manager, Tschuggen Collection

"Professional, uncomplicated and reliable. We very much appreciate our long-standing, cooperative partnership with American Express. A big thank you for that! We look forward to further cooperation and will definitely recommend you to others." 

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Nicoletta Müller Innovation

Ms. Nicoletta Müller, Innovation, Sales & Marketing, Zurich

"We advise and accompany a wide variety of customers, such as Zurich City Hotels or Peaks Place Aparthotel & Spa, which we regularly promote via American Express Selects. We very much appreciate the professional and always solution-oriented cooperation with the American Express Selects marketing team."

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ClubGolf

Ms. Giger, Project Manager Marketing & PR, ClubGolf

"The collaboration with American Express was a real highlight. The marketing services are excellent and target group oriented. We were very pleased with the results and look forward to further collaboration."

 

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Viollaz

Ms. Valerie Viollaz, Founder, Viollaz

"Above all, we really like the use of the free marketing opportunities as part of our partnership. The marketing team is very customer-oriented and the collaboration went smoothly. We can highly recommend the collaboration to everyone."

 

 

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Swiss Bedding

Mr. T. Bozkaya, Management Swiss Bedding 

"The professional, uncomplicated and reliable partnership is worth a big thank you to us. We look forward to further successful projects in the future and can definitely recommend American Express."

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Man's World

Ms. Leutenegger, Division Manager Sales and Communications

"The integration into the American Express "Selects Newsletter" was a great highlight for us. We were able to reach a large number of customers as a result. As a partner, we benefit from many advantages and look forward to further cooperation."